How great Apple Stores are
For the year and a half I've been a Mac owner, my Mac's monitor has had niggling monitor problems - bits of colour in places they shouldn't be. This usually means a "halo" effect, with the red, green and blue in the wrong proportion in parts of the screen, varying from day to day between three areas. So today, I put my eMac in the car and took it round the M25 to Bluewater, where there's an Apple Store with its "Genius Bar".
The store sent someone out with me to carry it from the car park to the shop, and they put the computer in the back room for the 90 minutes or so between them and my session. When my session came, the problem was pretty easily identified as the TV set next to the computer which, having an unshielded speaker on its right side, was issuing a magnetic field which interfered with the monitor, causing the weird colour blotches. So, the only solution was to move the TV. That job done, they had their staff take the computer back to the car.
Now, what other computer company does that for their customers? Admittedly they didn't have to actually put in or change anything, but I was really impressed with the service even though I didn't spend one penny in the store today.
Comments
Those Apply notebooks are soooooooooooooo pretty.
Posted by: bikhair | November 7, 2005 2:51 AM
Apple is still the most original computer company out there.
However, it will ALWAYS be about market share. Software developers would rather make software available to PCs first.
What good is hardware, if you've got nothing worthwhile to put on it?
Posted by: Steve | November 7, 2005 8:48 AM
The first Apple store opening Birmingham recently in the Bull-ring. It's always packed. And now they have the new iMac which is amazing especially the built in camera; and Word 2004 for Mac plus iWork are amazing packages. After briefly switching back to a PC for a few months, I'm now back in the Mac camp.
Posted by: ahmed weir | November 7, 2005 10:18 AM
Plus I had a similar problem to you with my iMac. The screen display would go funny. Apple solved it: it was the AC transformer of my printer next to the screen which was interfering.
Posted by: ahmed weir | November 7, 2005 10:21 AM
Salaam alaikum Yusuf, I never got a chance to tell you Eid Mubarak!!!! I hope you had a lovely Eid.
Posted by: Izzy Mo | November 7, 2005 4:29 PM
It's a cult I tell you! It's a cult!
Posted by: Omar Tufail | November 7, 2005 6:51 PM
Hmmm...
I am glad you are a Mac user and have a place you can turn to. I would hate to deal with a customer with this kind of a problem, too little patience.
:(
Posted by: Daniel | November 8, 2005 8:45 PM
Apple's built themselves on their support. They've slipped some in the last few years (at least in my dealings with them) but all-in-all, they still beat out any PC-based support that I've experienced. Glad it all worked out.
Posted by: Manrilla | November 9, 2005 3:46 PM