Mother Teresa: the crisis and the scandal

It was the 10th anniversary of Mother Teresa's death yesterday, as shown on this BBC News article, but it's noticeable that everybody is concentrating on her supposed "crisis of faith", the spiritual emptiness she described in various letters that have been published, but which she wanted destroyed. (Umm Zaid has written a bit about this, with reference to Muslims who experience crises of faith.)

Christopher Hitchens called her agonised doubts "the inevitable result of a dogma that asks people to believe impossible things and then makes them feel abject and guilty when their innate reason rebels"; Catholic commentators explain it thus:

The argument goes something like this: when you feel the absence of God, that's actually a sign of His presence. The logic of spirituality is paradoxical: where emptiness lies is plentitude. One theologian tries to console Mother Theresa by telling her that a loving Jesus makes himself known by not attending to her suffering.
Mother Theresa says she was grateful for this consolation. She even wrote that she had come to "love the darkness." But as Van Biema points out, that didn't stop her torment.

Another possibility was that she was suffering from straightforward depression. However, her Catholic admirers still don't want to admit that there is anything wrong with the way Teresa and her order "cared" for the people they cared for, or the fact that huge amounts of money were sitting in bank accounts while the people in their institutions were in pain, that people are being tied to beds and trees, and that children are handled roughly and abandoned on toilets for 20 minutes. People make excuses such as that the Missionaries of Charity aren't a primary care organisation, of which many exist, including some run by the Catholic church, but an organisation dedicated to giving "solace" to the dying. So what excuse is that for an orphanage to be in the pitiful state described in the above article? And why do people make excuses for the Missionaries of Charity that they would not make for any other Church-run facility, like a Christian Brothers school or a home for unmarried mothers, let alone any state-run facility?

If conditions in Teresa's institutions then were as bad as these reporters claim, it's no wonder that they were not exactly sources of spiritual solace. Has anyone inquired into the spiritual state of the inmates?